Shipping Policy
Shipping Policy
*Please note that all orders are fulfilled and shipped directly through AliExpress. Shipping times may vary depending on your location.
Thank you for shopping with Alottle! We aim to provide you with a seamless shopping experience, and we’re happy to help clarify our shipping process below.
Processing Time
- Orders are processed within 1-3 business days, depending on product availability and payment verification.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
- Standard shipping typically takes 2 to 7 business days for delivery.
- Expedited shipping is available for an additional fee. Delivery times vary by location.
- Please note: delivery times may be subject to delays due to customs processing or external factors such as weather.
Shipping Locations
Please note that we do not ship to P.O. Boxes.
We currently offer shipping to the following countries:
- Australia
- Austria
- Belgium
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Hong Kong SAR China
- Ireland
- Israel
- Italy
- Japan
- Malaysia
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- United States
Shipping Costs
- Shipping charges are calculated at checkout based on your shipping address and selected shipping method.
- Some products may qualify for free shipping promotions, which will be applied automatically at checkout.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS (depending on your preferred method of contact).
- You can track your shipment through the carrier's website using the provided tracking number.
Customs and Import Duties
- For international orders, customs duties, taxes, and additional fees may apply, which are the responsibility of the customer.
- Please check with your local customs office for further details.
Missing or Damaged Items
- If your order arrives damaged or if an item is missing, please contact us at alottle.shopp@gmail.com within 7 days of receiving your package so we can resolve the issue.
Order Modifications & Cancellations
- Once an order is placed, it is processed quickly. However, you can cancel or modify your order within 7 hours of placing it by contacting us at alottle.shopp@gmail.com.
Lost Packages
- In the rare event that a package is lost in transit, please contact us. We will work with the carrier to resolve the issue and ensure that your order is delivered as soon as possible.